Need Help? We're here to help with anything related to the Scramblers app — ordering, gift cards, loyalty rewards, and more.
Contact Us
Email: customerservice@scramblersbrands.com Phone: (419)-868-9858 Hours: Mon–Sun, 8am–3pm ET
For fastest help, email us with your name, the location you ordered from, and a brief description of the issue.
FAQs
How do I join the waitlist?
Open the app, tap “Join Waitlist” from the home screen, select your location, and enter your party size and phone number. We’ll text you when your table is ready.
How do I place an order?
Tap “Order” from the bottom navigation, choose your pickup location, and browse the menu. Add items to your cart and check out with your payment method.
How do I buy or check the balance on a gift card?
Tap “Gift Cards” from the home screen. You can purchase a new gift card or check the balance on an existing one by entering the card number.
How do I update my account information?
Go to your Profile tab, tap “Edit,” and update your name, email, phone number, or payment methods.
Can I use the app if a location is closed?
Yes — if a location is currently closed, you can still place a schedule-ahead order for when they reopen.
Troubleshooting
App won't load or keeps crashing
- Make sure you’re on the latest version of the app (check the App Store for updates)
- Restart your phone
- Uninstall and reinstall the app if the issue persists
- Contact us if this doesn’t fix it. Please email: customerservice@scramblersbrands.com
Not receiving text or push notifications
- Check that notifications are enabled for Scramblers in your phone’s Settings
- Confirm your phone number is correct in your account profile
Can't sign in
Can’t sign in
- Use “Forgot Password” on the sign-in screen to reset your password
- Make sure you’re using the email address associated with your account
- Use the phone number or email associated with the account to reset the password.
- Contact us if you are still unable to sign in. Email: customerservice@scramblersbrands.com